Shipping
| Destination | Cost |
|---|---|
| Australia | $5.00 AUD |
| International | $10.00 AUD |
All orders are sent with Sendle and leave our Brisbane base within 2–3 business days. Delivery time after that depends on where you are — metro areas are usually quick, regional and remote addresses take longer. You will get tracking details by email as soon as your order is on its way.
We are a small business run from a home base, not a warehouse. If something is delayed or goes astray, email us and a real person will sort it out.
Returns: 100 days to be 100% happy
You have a full 100 days to return your carrier for a full refund. The refund is the same whether you send it back on day 3 or day 97 — the only thing that changes is who pays the postage to get it back to us.
| When you return it | Your refund | Who pays return postage |
|---|---|---|
| Within 30 days | Full refund | We do — we send you a label |
| Days 31 to 100 | Full refund | You do |
To be completely clear: returning after day 30 does not reduce what you get back. You still receive the full price you paid for the carrier. You just cover the cost of posting it to us, which is usually around $10 within Australia.
Babywearing is personal, and you cannot really know how a carrier feels until you have worn it with your own baby, in your own house, on a real day. A newborn in week one is a different proposition from the same baby at three months. So we would rather give you a full season to find out than have you decide in a fortnight.
Yes, you can return a carrier you have actually used
We mean it. A carrier you were afraid to take out of the house is no use to you. Wear it, walk in it, test it on a real outing.
We ask one thing: please wash the carrier before sending it back. A gentle cycle at no more than 40°C in a washing bag is all it needs — full instructions are on the product page. We cannot accept carriers that come back soiled or with strong odours, because of what happens to them next.
What happens to returned carriers
Returned carriers are not resold. They are donated to families who need them, through organisations supporting new parents in difficult circumstances.
That is why the washing request matters. A carrier going to a family in need should arrive clean, and it is the reason we can offer returns this openly.
How to start a return
Email malaoliviashop@gmail.com with your order number and let us know you would like to return. Within 30 days we will send you a prepaid label. After 30 days we will send you the return address and you can post it with whichever service you prefer — we recommend using tracking, so you know it arrived.
Refunds go back to your original payment method once the carrier reaches us.
Faulty or damaged items
If your carrier arrives damaged, or a fault appears in normal use, contact us straight away with a photo. We will replace it or refund you, and we will cover postage both ways. This applies beyond the 100-day window.
Our returns policy sits on top of your rights under Australian Consumer Law, and nothing here limits them. You are always entitled to a repair, replacement or refund for a product that is faulty, unsafe, or significantly different from how it was described.
International returns
The same 100 days and the same full refund apply from outside Australia, but we are not able to cover return postage internationally at any point. Get in touch before sending anything back and we will talk you through it.
Getting in touch
Email malaoliviashop@gmail.com and we will come back to you. If you are unsure whether Wrap+ is right for you before you buy, ask us — we would much rather talk you out of it than process a return.